FAQs

FAQs

CUSTOMER WARRANTS ADHERENCE TO ALL FEDERAL, STATE AND LOCAL COSMETIC LABELING AND PACKAGING LAWS AND REGULATIONS.


PLEASE NOTE: WE WILL ADD AN ADDITIONAL LOW ORDER FEE OF $75.00 TO ALL ORDERS THAT TOTAL LESS THAN $75.00


Minimum Order Amount of $75.EFFECTIVE SEPTEMBER 1, 2017


$150.00 US – Professionals/Salon Owners

$350.00 US – Distributors


We have implemented a standard $75 Low Order Fee to any order that totals below $75 at check-out. We encourage you to meet our minimum order requirement of $125.00 in order for us to fulfill your online order.


If you have any questions please call 661-257-7827 or email orders@cuccio.com and we will do our best to service your inquiry.

In the unlikely event that you are not satisfied with your purchase, CUCCIO will gladly accept returns within 30 days of your original purchase date. Customer responsible for return shipping.. Shipping charges WILL NOT BE REFUNDED. Visit the CUCCIO Returns Center to start your return.
For any questions please contact customerservice@Cuccio.com and include your name and order number.
 
PLEASE BE AWARE THAT THERE ARE **NO RETURNS** ON SALE ITEMS, INCLUDING NAIL ART KITS AND BUNDLES
 
Exchange of damaged merchandise only. The company must receive request for exchange of damaged merchandise within 5 days of receipt of merchandise. Cuccio Naturalé has the right to refuse returns. No returns of products due to misuse or abuse.
Allow 3 working days for processing. Damages in shipment must be reported to carrier within 48 hours. No returns will be accepted without authorization. All returns are subject to a 15% restock charge. Customers are responsible for all freight charges for refused and returned shipments. Credit will be issued only for merchandise in sellable condition. THERE ARE NO CASH REFUNDS. Fed-Ex delivery service, UPS overnight, 2nd Day Air or 3rd Day Air services are available for an additional charge.
 
You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Neither the U.S. Postal Service nor Cuccio Naturalé can be held liable for any additional charges you may incur. Additional charges for Customs clearance must be borne by you. Cuccio Naturalé has no control over these charges and cannot predict what they may be.
 
Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Cuccio Naturalé, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.
 
Cuccio Naturalé does not accept responsibility for any delays caused by the customs department. The process of a package processing through Customs can take anywhere from a few business days to a few weeks.
 
Please note that our online shipping rate calculator may not be accurate when ordering online. You will be contacted by email with the cost of shipping once your order has been packaged and weighed. All online orders will be processed in advance for 50% of the total order amount (not including shipping). Once we have received customer approval to release the order, you will be charged the remaining balance as well as freight costs.

Comments? Questions? Please contact us at orders@cuccio.com
 

Please call 661-257-7827 or submit a form here if you have any questions regarding account.

Professionals/Salon: We have a 2-3 business day in house processing time.
 
FREE ground shipping on all orders over $125.00 US pre-tax. (Effective September 1, 2017) On orders under $125.00 US, a flat ground shipping fee of $12.95 is applied.
 
VALID ONLY IN THE 48 CONTIGUOUS UNITED STATES
(DOES NOT INCLUDE ALASKA AND HAWAII.)
 
Exporters/Distributors: One of our customer service representatives will call or email you to determine shipping charges (i.e. weight, freight, customs) and confirm the order.
 
*Free shipping is not available on orders containing promotional deals for Distributors, or customers receiving special pricing.

 

Submit a form here. 
Or please call 661-257-7827 or email orders@cuccio.com and we will do our best to service your inquiry.

Shopping Cart

Unlock
10% Off

YOUR FIRST ORDER

Plus get early access to promotions and new products. Want more? Sign up for SMS for exclusive PRO content.